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GCB running smoothly after system upgrading
Accra, May 7, Ghanadot/GNA
- Ghana Commercial Bank Ltd. (GCB) said on Thursday that its
systems have been operating normally following an upgrading it
embarked on last weekend.
“As I speak with you, almost all our 149 branches are operating
smoothly,” Mrs Thyra Obuobi, Deputy Public Affairs Manager of
GCB, told GNA.
“Customers are depositing and withdrawing money. Our ATMs and
Commernet (internet) banking services as well as other services
are in operation,” she said in reaction to complaints by
customers of some branches of challenges they faced.
While she apologised to customers for the inconvenience caused
them, Mrs Obuobi said GCB had to upgrade its systems because the
number of branches had increased with an attendant increase in
data and therefore had to embark on this exercise to enhance
service to customers.
“This we did over the weekend and we have been working since
Monday (May 4). But as is usual with systems upgrading of this
nature, there can be glitches which can interrupt service at a
branch for a few minutes, but we have been working normally,”
she said.
“We can assure you that our experts are on the ground to ensure
an enhanced and efficient system.”
Mr. Lawrence Adu-Mante, Managing Director of the bank, said
recently that the GCB was upgrading its banking application
software as well as some hardware equipment as part of efforts
to improve services.
He said GCB would soon open its 150th branch when the new branch
on the Spintex Road in the Tema Municipality begins operations.
This is up from 138 a year ago.
During that period GCB introduced new services and products like
Royal Banking, the Bank’s version of the private banking,
Commernet Plus, their enhanced internet banking service, and
Mastercard.
GCB has cautioned that this year was critical for Ghana, as the
financial crisis which has hit the US and Europe is having
repercussions on the country, especially the financial sector.
“We have strengthened our internal control and monitoring
systems. We are also collaborating effectively with Bank of
Ghana, the regulator of banks in Ghana, in its initiatives to
enhance banking and to avert any disaster in the banking
sector,” Mr Adu-Mante said.
GNA
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